FAQ – Frequently Asked Questions
Q: Can I order without personalization?
A: For most custom products, personalization is required to complete your order.
Q: How do I personalize my item?
A: Simply enter your names, dates, or custom text in the personalization box on the product page before adding to cart.
Q: Do I need to fill out the personalization box before checkout?
A: Yes — personalization details are required for custom products. Orders without details may be delayed.
Q: Can I preview my design before ordering?
A: We create your design based on your instructions. If you would like a preview, please contact us after placing your order.
Q: What if I enter the wrong spelling or details?
A: Please double-check your personalization before ordering. If you notice a mistake, contact us as soon as possible and we’ll do our best to help.
🚚 Processing & Shipping
Q: How long does it take to process my order?
A: Most orders are processed within 1–3 business days.
Q: How long does shipping take?
A: Shipping typically takes 3–7 business days within Canada, depending on your location.
Q: Do you offer express or rush orders?
A: Yes — we offer expedited production and shipping options. Additional fees may apply.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and costs vary based on destination.
🔁 Returns & Exchanges (CRITICAL FOR TRUST)
Q: Can I return or exchange personalized items?
A: Because each item is made to order, personalized products are final sale, unless there is a defect or error on our end.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 48 hours with photos, and we’ll make it right.
👕 Products & Quality
Q: What types of products do you offer?
A: We specialize in custom apparel and personalized items including t-shirts, hoodies, sweatshirts, drinkware, and more.
Q: What printing methods do you use?
A: We use high-quality printing and engraving techniques designed for durability and long-lasting results.
Q: Will the print fade over time?
A: No — with proper care, your design will remain vibrant and durable.
Q: How should I care for my item?
A: Wash inside out in cold water, avoid bleach, and tumble dry on low for best results.
📦 Orders & Pricing
Q: Do you offer bulk discounts?
A: Yes, we offer discounts for larger orders. Contact us for a custom quote.
Q: Is there a minimum order quantity?
A: No minimum for most products — you can order even a single item.
📩 Support
Q: How can I contact you?
A: You can reach us through our Contact page or email us for quick support.